Landmark Home Warranty is a regional home warranty company offering plans that cover the repair or replacement of major home systems and appliances when they break down from normal wear and tear.
Landmark provides comprehensive home warranties that cover a wide range of residential properties, ensuring extensive protection for homeowners.
Founded in 2004 and now part of American Home Shield, Landmark has been recognized for its rapid growth, including being featured on the Inc 500/5000 list. Landmark primarily serves homeowners in the western US, including Arizona, Idaho, Nevada, Oregon, Texas, and Utah, and is headquartered in South Jordan, Utah.
Unlike homeowners insurance, which protects against damage from events like fire or storms, a home warranty focuses on keeping your appliances and systems running. This can save thousands in repair costs for items like HVAC units, water heaters, and kitchen appliances.
Landmark Home Warranty Coverage Options
Landmark offers three main home warranty plans: ShieldSilver, ShieldGold, and ShieldPlatinum. These home warranties are designed to protect homeowners from unexpected repair costs and help safeguard your budget. Each plan builds on the previous tier, so you can choose coverage that matches your household needs. Coverage is provided through Landmark and its parent company, American Home Shield.
ShieldSilver
ShieldSilver focuses on essential home systems. Think HVAC components, plumbing, and electrical systems. Critical functions that keep your home livable. If you’re less concerned about appliances and more about preventing costly system failures, this entry-level plan can be a good fit.
ShieldGold
ShieldGold includes everything in the Silver plan but adds coverage for major appliances like refrigerators, ovens, washers, and dryers. For families juggling the daily demands of laundry and meal prep, this tier provides extra peace of mind.
ShieldPlatinum
ShieldPlatinum covers all of the Gold plan, as well as extra benefits such as extra coverage, roof leak repairs, a free HVAC tuneup, and unlimited AC refrigerant.
One standout feature across Landmark’s plans is its optional add-ons. Homeowners can purchase additional coverage for pools, septic systems, and even guest houses. Beyond that, Landmark includes unique benefits like pest control and rekeying services for certain plans. These extras can make a difference, especially if you value convenience and security alongside system and appliance coverage.
Another noteworthy perk is Landmark’s willingness to cover damage that occurs during access repairs. For example, if a contractor has to cut into your wall or ceiling to repair plumbing or wiring, Landmark will pay up to $1,000 for the resulting damage. Many competitors don’t include this kind of benefit, which adds extra value to Landmark’s offerings.
How Much Does Landmark Home Warranty Cost?
Affordability is one of Landmark’s biggest selling points. Pricing varies based on your state and the plan you choose, but monthly premiums generally range from $19.99 for the basic ShieldSilver plan to around $69.99 for the ShieldPlatinum plan.
In some states like Idaho or Oklahoma, those costs can be slightly higher, averaging around $29.99 for Silver, $49.99 for Gold, and $79.99 for Platinum.
When you compare these numbers to the national average, roughly $1,000 annually for home warranty coverage, Landmark sits on the more affordable end. That makes it appealing for budget-conscious homeowners who want protection without committing to high monthly costs.
Every plan also comes with a service call fee. This is the amount you pay each time you file a claim and a contractor visits your home. Landmarks offers two options: $100 or $125 per claim. Choosing a lower service fee usually means a slightly higher monthly premium. While some older customer reports mention fees as low as $60, current plans almost always fall between $100 and $125.
Potential customers can request a free quote to find the best plan and pricing for their needs.
Landmark Home Warranty Reviews and Customer Service
Here’s where things get complicated. Customer reviews for Landmark Home Warranty are mixed: some homeowners swear by it, while others share frustrated experiences.
On the positive side, many customers appreciate Landmark’s quick claims process and straightforward coverage. For instance, one satisfied customer shared that Landmark approved their refrigerator claim within 12 hours and issued a reimbursement check without pushback. Another noted that after their washing machine broke, Landmark offered a fair buyout option, allowing them to replace the unit with minimal hassle. Additionally, some customers praise Landmark for its remarkable service and support, highlighting the company’s commitment to customer satisfaction.
Unfortunately, these positive stories are balanced by numerous complaints. Landmark holds low ratings on several major review sites:
- Trustpilot: 1.3 out of 5
- Consumer Affairs: 1.8 out of 5
- Better Business Bureau: 1.02 out of 5
Common issues include delayed service appointments, limited technician availability, and disputes over coverage. Some homeowners report that they were left waiting weeks for repairs during peak seasons, which can be particularly stressful when dealing with essential systems like air conditioning in the middle of summer.
Other complaints revolve around communication. Some customers describe difficulty reaching a live representative or being forced to rely on email for urgent issues. In a few cases, homeowners claimed Landmark charged their service fee before scheduling a repair and then failed to follow up in a timely manner. These experiences underscore the importance of providing clear and timely information and to respond to customers for resolving concerns efficiently.
In short: Landmark can deliver a smooth experience if everything goes as planned. But if complications arise, patience might be required.
Landmark Home Warranty vs. Competitors
When deciding if Landmark is right for you, it helps to compare it with other best home warranty companies. One major limitation is Landmark’s service area. The company only operates in six states: Arizona, Idaho, Nevada, Oregon, Texas, and Utah. If you live elsewhere, Landmark isn’t an option.
By contrast, companies like Liberty Home Guard and American Home Shield offer nationwide coverage. Liberty Home Guard consistently earns high marks for customer satisfaction and allows you to choose your own contractor, which is something Landmark doesn’t typically offer. American Home Shield, Landmark’s parent company, has broader availability and similar pricing, but it also shares some of the same customer service challenges.
Coverage options are another differentiator. Landmark’s plans include perks like pest control, rekeying services, and roof leak repair, which not all competitors provide. These extras might be appealing if you’re looking for an all-in-one solution. However, if technician choice or nationwide availability is a priority, other providers might benefit your needs.
To learn more about Landmark’s available coverage options or to compare plans in detail, visit the Landmark website home page for plan comparisons.
Is Landmark Home Warranty Worth It?
That depends on your priorities. For homeowners in Landmark’s service area, the company offers affordable plans and valuable coverage options, especially for those who want protection for both systems and appliances. Landmark’s plans are designed to provide protection and support throughout the entire year, ensuring ongoing peace of mind for homeowners. The optional add-ons and extra perks like pest control give Landmark a competitive edge for homeowners seeking convenience.
However, potential drawbacks such as mixed reviews, reports of slow service, and limited technician availability shouldn’t be ignored. If you value guaranteed fast response times and consistently high customer service ratings, you may want to explore other providers.
Landmark Home Warranty can be a smart investment if cost is your main concern and you’re comfortable with some variability in service. For others, paying a little more for a company with a stronger reputation might be the better long term decision.
Choosing the Right Home Warranty
The best home warranty for you depends on more than price. Consider the systems and appliances you want covered, your risk tolerance, and the reputation of the company you’re trusting with your home. Always read the fine print, especially coverage limits and exclusions, before signing a contract.
If you live in one of the states Landmark serves and want affordable coverage with some unique perks, this company deserves a closer look. If not, check out the other best home warranty companies that operate in your area. A little research now can save you major headaches, and expenses, down the road.
Check us out at Homeowner.org for more on home warranties, home improvement, and home remodeling. We’d love to help you optimize your experience as a homeowner!
